Low Tire Pressure

Low Tire Pressure.

The warning kept coming up, so I decided to take my car to a local tire store to get the tire checked.

The man ahead of me in line was in for the third time trying to get his truck to work right. Usually, a customer in his situation would be angry and would be challenging the person at the counter, but they were a having a constructive discussion about what had been done and what the options were.

As I sat, waiting for my tire to be fixed, I watched how the staff interacted with people, and I started to understand. It became even clearer when the man with the truck came back twenty minutes later and explained that there was still a problem when he got over 50 miles per hour. They were working together to figure out what the underlying problem was and to decide how to fix it. The company was as  concerned with getting the truck fixed as the owner was.

I heard “no charge” a couple of times, which caught my attention because it is a little unusual. But when the service tech, who called me by my first name, told me there was no charge for fixing my tire, I got it. They were more concerned about their customers than in making a few bucks – which ironically is one of the keys to being successful and making money. People will pay for good service, especially when they believe the business cares about them.

To top it off, I asked about my tires, because the dealership I had taken my car to recently for service told me that my tires were getting worn and needed to be replaced - after charging a lot of money for very bad service that included charge me for the repairs for the car of a person who had the same last name because they didn’t bother to ask what my first name was. The service tech told me my tires were fine. Since the business’ job is to sell tires, I was impressed, and grateful.

And I will be back.